Customer Support Agent

About the Role: Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. We are looking for a Customer Support Agent (Customer Success Manager) to join our team to resolve customer issues, promote our websites, and maintain a high level of service quality for our global audience.

What You'll Do

• Consult our customers on all raised questions related to our websites.
• Work timely, speedily, and effectively with customer requests.
• Resolve all customer issues with the ultimate goal of customer retention.
• Promote our websites to customers upon opportunity while maintaining a high level of service quality.

What You Bring

• Fluency in English with fast typing skills (knowledge of Japanese, Spanish, or Chinese is a huge bonus).
• Experience working with international customers and the ability to absorb large volumes of information quickly.
• Strong emotional intelligence to psychologically analyze people and navigate difficult or fluctuating situations.
• A stress-resistant, energetic, and proactive 'can-do' attitude.

Benefits

• Convenient 5/2 shift (11PM to 8AM GMT+3 with Mondays and Tuesdays off).
• 28 calendar days of vacation per year plus 7 wellness days.
• Health benefits allowance (up to $1,000 gross per year) and workplace organization reimbursement.
• 50% payment for professional training, international conferences, and corporate discounts for English lessons.
• Fully remote work flexibility.