Customer Success Program Architect

About the Opportunity

Salsify is seeking an experienced and growth-focused Global Principal Customer Success Manager to support clients in our Global Accounts segment. Salsify's Global Customer Success Managers are experts in global technology rollouts and scalability. In addition, they have deep business expertise and are responsible for delivering exceptional support and driving business strategy that will guide our customers towards exceeding their goals working with the Salsify suite of products. This principal-level role is passionate about ensuring that our most complex accounts benefit from scalable expansion strategies supporting both their global as well as market specific objectives. The key objective of our global segment is to support growth via global expansion and value realization at brand, market and corporate levels.

This is a key strategic position to the growth of Salsify.

Responsibilities:

• Support pre-sales and sales cycles by providing scalability strategy insights and best practices.
• Coordinate all Teams during sales cycle to ensure alignment between
  • CS
  • Support
  • Services
  • Sales
• Produce program plan highlighting global onboarding strategy including all workstreams
• Support Global Enterprise Architecture expansion workshops. Focus on best practice:
  • Global data aggregation strategy
  • Salsify Instance model definition
  • User management strategy
  • Organization change management guidance and tracking
• Support onboarding of local/brand specific CSM on the global account;
  • Share account adoption & growth strategy; help define/review local and brand level strategy
  • Define roles and responsibilities
  • Identify adoption strategies (local vs global) and assign targets to the account team
• Recommends and executes joint success plans with their portfolio of customers...