Customer Success Manager

About the Role: Our mission is to help large successful brands like Uber, Amazon, and Wise put their customers at the centre of everything they do. Using our Customer Experience Intelligence platform, we are looking for a talented Customer Success Manager to join our XLG Team. You will take ownership of a portfolio of Bronze and Silver customer accounts, guiding them towards high-impact use cases that run smoothly day to day.

What You'll Do

• Partner with customers to integrate their core use cases into everyday workflows.
• Develop and maintain a clear view of the value delivered to support a growth-led approach to renewals.
• Manage the health of your account portfolio by monitoring adoption and identifying risks.
• Own the renewal process, proactively identifying risks early and working through them to resolution.
• Build trusted relationships with key stakeholders and collaborate with Analysts, Tech Support, and Product teams.

What You Bring

• Experience in a Customer Success, Account Management, or XLG role.
• Confidence in managing a portfolio of accounts and keeping multiple customers progressing smoothly.
• Ability to build credible, trusted relationships with customers quickly and effectively.
• Strong organisational skills and commercial awareness.
• Bonus: Exposure to SaaS platforms.

Benefits

• £40,000 base per annum plus OTE, along with opportunities for stock options.
• 25 holiday days + bank holidays, plus an extra day for every year of service, and your birthday off.
• Monthly Health & Wellness budget and an annual Learning and Development budget.
• Enhanced Family Leave (UK Only), optional Healthcare Plan, and Work From Home Allowance.
• Flexible remote or hybrid working environment within the UK.