Customer Experience Associate (Remote)

About the Role: Verse Medical is on a mission to build modern software infrastructure for healthcare, moving beyond faxes and phone tag. As a Customer Experience Associate, you are on the front lines of supporting clinics that rely on Verse Medical. You’ll resolve questions, remove friction in the ordering process, and serve as a trusted partner to clinical teams.

What You'll Do

• Respond to inbound clinic inquiries via phone, email, and chat with high empathy.
• Troubleshoot order issues, product questions, shipping updates, and documentation needs.
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations.
• Identify and proactively flag at-risk orders or delays in the workflow.
• Maintain clean and accurate documentation in Kustomer (ticketing system) and contribute to knowledge base updates.

What You Bring

• 1–3 years of experience in customer support, healthcare operations, or a similar fast-paced environment.
• Strong written and verbal communication skills with high attention to detail.
• Comfort working in systems like G-Suite, Slack, and Kustomer/Zendesk.
• A proactive, solution-oriented mindset and a passion for healing a fragmented healthcare system.
• Bonus: Experience supporting healthcare clinics or medical products in a startup environment.

Benefits

• Meaningful Compensation: $65,000 - $72,000 per year.
• 100% covered health insurance premiums for you and your dependents.
• Comprehensive dental and vision insurance plans.
• 401(k) plan for future savings and a flexible remote work environment.
• Opportunities for rapid career advancement in a fast-growing Series C company.