Creative Account Manager

About the Role: Brilliant is an innovative branded products and corporate gifting company. We are looking for a Creative Account Manager to serve as a trusted gifting advisor, uncovering new gifting opportunities, influencing decision-making, and ensuring every initiative delivers revenue, margin, and long-term success.

What You'll Do

• Serve as the primary strategic partner to clients, cultivating strong relationships through regular touchpoints.
• Lead client projects from initial concept to approval and final revenue using a consultative sales approach.
• Consistently meet or exceed revenue and margin goals by identifying and converting upsell opportunities.
• Serve as the primary liaison between internal stakeholders and clients, managing resources and escalations.
• Provide consistent, creative direction to the creative team to execute Lookbooks and programming briefs.

What You Bring

• 3+ years of full-time experience in customer success, client services, sales, or account management.
• Proven track record owning revenue targets and growing a book of business while protecting margins.
• Strong relationship-builder with high emotional intelligence and executive presence.
• Tech-savvy with working experience in platforms like Salesforce, Slack, Google Suite, or ticketing systems like Front.
• A mindset of ownership, continuous improvement, and comfort in managing multiple priorities and timelines.

Benefits

• Base salary of $65,000 - $70,000 with an OTE of $75,000 - $90,000 / year.
• Medical, Dental, & Vision benefits for full-time teammates.
• Flexible PTO, paid company holidays, and a work-from-home stipend for new hires.
• Opportunity to work with top brands and support global gifting experiences.
• Fully remote work flexibility within the United States.