Community Engagement Specialist

Role Description

The Community Engagement Specialist is a key member of Zócalo Health’s team, responsible for connecting with members to ensure they receive access to the care and services they need. This role focuses on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged. The ideal candidate is bilingual in English and Spanish, detail-oriented, and passionate about making a difference in the lives of others.

About the Role

Outreach and Engagement

• Conduct in-person outreach attempts for members identified by health plan eligibility lists.
• Complete Athena documentation for outreach attempts.
• Schedule intake appointments and assist with the completion of required forms.
• Attend outreach events and professionally represent Zócalo Health to community members and partners.
• Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged.

Documentation and Coordination

• Convert leads to patients using internal documentation systems.
• Document all outreach attempts and outcomes in Athena and the appropriate trackers.
• Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming.

Community Presence

• Represent Zócalo Health at community coalition meetings and collaborative events.
• Ensure professional, consistent messaging and build trust with community stakeholders.

Requirements for the Role

Education and Experience

• Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.
• Experience in engaging with diverse communities and providing culturally sensitive communication.

Skills and Competencies

• Fluent in English and Spanish (verbal and written).
• Strong interpersonal and communication skills to build trust and connect with patients and community partners.
• Detail-oriented with excellent organizational skills.
• Comfortable with technology and proficient in using electronic health records (Athena experience preferred).

Additional Requirements

• Ability to work a flexible schedule, including evenings and weekends, to attend events.
• Access to reliable transportation for in-person outreach and events.

Benefits & Perks

• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays.