Collections Agent

About Webafrica: Webafrica is one of South Africa’s leading and fastest-growing Internet Service Providers (ISPs), dedicated to delivering high-speed fiber internet and premium data connectivity solutions. Known for our vibrant workplace culture and innovative remote-first infrastructure, we support thousands of customers across the nation with high-efficiency service tracking platforms.

Role Summary

We are on the hunt for a precise, number-savvy Collections Agent with a hawk-eye for detail, a flair for finance, and a gift for credit control. Operating on a fully remote basis out of South Africa, this role is centered around proactive risk mitigation, maintaining debtor health, and resolving delinquent ledger accounts. You will manage financial transactions, handle debt recovery negotiations, and coordinate service suspensions seamlessly while protecting our brand image.

Key Responsibilities

• Debt Recovery Operations: Lead the daily collection of overdue and delinquent accounts through structured, professional telephone outreach, email communication, and SMS funnels.
• Ledger Reconciliation & Allocations: Manage individual payment arrangement timelines and execute precise payment allocations across open client sub-ledgers.
• Credit Control Risk Management: Prepare comprehensive delinquent accounts lists, oversee the automated final notice lifecycle, and process data listings with credit bureaus when required.
• Service Suspension Enforcement: Suspend respective client packages in strict alignment with terms of service and authorized system guidelines to prevent escalating balances.
• Aging Analysis reporting: Run ad-hoc financial reporting and account ledger reconciliations based on a detailed understanding of a debtor’s age analysis.

Required Skills & Qualifications

• Completed Matric qualification accompanied by a robust understanding of financial transaction flows (basic credits/debits, overdue vs due calculations, total balances).
• 2–5 years of dedicated experience operating within a Credit Control, debt collection, or accounts receivable operational track.
• 3 years of working experience within a structured call center or customer-facing operations framework.
• Solid conceptual understanding of a debtor’s age analysis models and legal hand-over requirements for delinquent accounts.
• Intermediate proficiency navigating MS Office tools (Excel formulas, Outlook, Word).
• Excellent verbal negotiation, active listening, and empathetic communication mechanics.
• Infrastructure Requirement: Must possess a highly stable, high-speed Fiber Internet Connection set up at your remote home office.
• Location Context: 100% remote working infrastructure configuration open to qualified professionals residing across South Africa.

Preferred Advantages (Nice to Have)

• Previous collections or credit control experience specifically operating within a telecommunications or **ISP environment**.
• Formal credentials or certifications in Credit Management fields.
• Familiarity navigating constraints defined by the National Credit Agreements Act.

What We Offer

• Fully Remote Environment: No need to commute to a central office—work comfortably from just about anywhere in South Africa.
• Co-Working Spaces Access: Free company-sponsored access to any Workshop 17 shared office workspace branches nationwide for occasional scenery changes.
• Hardware Provisioning: Full remote-office equipment provisioning including a dedicated laptop, external monitor, and enterprise headset device.
• A supportive, high-energy remote culture emphasizing continuous learning, individual accountability, and strict data confidentiality.