Cloud Support Engineer I

OVERVIEW

This role is for one of the Weekday's clients

DESCRIPTION

Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.

RESPONSIBILITIES

• Deliver specialized technical assistance for the company’s Business Intelligence product range, Cloud platform, and associated technologies.
• Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems.
• Identify and resolve complex or urgent technical issues reported by customers utilizing the company's product suite.
• Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams.
• Effectively prioritize and relay product defects and enhancement requests to development teams.
• Enhance the company’s knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation.

QUALIFICATIONS

• Bachelor’s degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science).
• At least 2 years of experience in IT customer support or technical support roles.
• Strong analytical and troubleshooting abilities.
• Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure.
• Excellent verbal and written communication skills in English.
• Basic understanding of Windows and Linux system administration.
• Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL.
• Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud).

BENEFITS

• Possibility to work remotely.
• Join a team of intelligent, creative professionals engaged in dynamic projects utilizing cutting-edge technologies.
• A company culture that encourages curiosity, innovation, and the relentless pursuit of excellence.
• Your contributions will be acknowledged and valued.
• Access to internal development programs for ongoing personal and professional advancement.