Cloud Operations Engineer

The Role

A Cloud Operations Engineer is comfortable troubleshooting server & database technical issues and can reliably manage and monitor the customer’s Neo4j database environment, taking a holistic view of the health of the environment, to maximize the application and infrastructure uptime.

Responsibilities

• Participate in the On-Call rotation, as a member of the Cloud Managed Services team, and respond to incidents that impact Neo4j cloud infrastructure availability to provide the necessary support for customer cases.
• Work as a member of the Cloud Managed Services Team during business hours, with occasional off-hours scheduled work, to support and manage the Neo4j database infrastructure of the customers and handle and resolve escalations related to cloud hosted environments from customers and/or internal teams.
• Improve, document, and automate operational processes (such as deployments and upgrades) to make them as efficient as possible.
• Gather and analyze metrics from operating systems as well as Neo4j databases to assist in performance tuning and incident diagnostics.
• Document the incidents, procedures, and outcomes of customer communications. Assist in building the Cloud Managed Services knowledge base.
• Install and upgrade Neo4j infrastructure (servers, storage, databases) for our Cloud Managed Service customers.
• Troubleshoot cluster issues across multiple servers, data centers and regions, in a variety of clouds (AWS, Azure, Google Cloud), virtual, and bare metal environments.
• Collaborate and communicate effectively within Customers, Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently.

Job Requirements and Qualifications

• 5+ years of cloud infrastructure administrator experience is required.
• Bachelor's or equivalent work experience degree in Computer Science or Computing Systems equivalent field. Background in math will be a plus.
• Experience working with Linux operating systems such as RedHat / CentOS / Amazon Linux is required.
• Significant prior experience with at least one of the Big 3 Cloud providers (AWS/GCP/Azure) is required.
• Must have command-level fluency in Linux environments.
• Familiarity with Linux / Windows diagnostics and tuning will be a plus.
• Experience with Ansible, Terraform, and Kubernetes is desirable.
• Experience working with Nagios and Prometheus is desirable.
• Neo4j Certified Professional certification is desirable.
• Must be proficient in the use of Microsoft Office Applications (Outlook / Word / Excel).
• Must be detail oriented, collaborate well with other team members, have excellent verbal and communication skills, and thrive in a fast paced, high-energy, multi-tasking environment.

Why Join Neo4j?

Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

• Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
• Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
• Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
• Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
• A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.