Clinical Navigator - PT

About the Role

The Clinical Navigator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients throughout their musculoskeletal care journey. The role will engage with patients and providers to provide expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic outreach to engage patients with the TailorCare program and manage a series of touch points throughout the care journey as the trusted clinical advocate. Each Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing.

Primary Responsibilities

• Conduct outreach to patients eligible for TailorCare and educate them on the value of the program
• Conduct intake assessments to identify patient clinical issues and needs
• Provide health coaching throughout the journey to support adherence and compliance to their treatment plan
• Provide condition education and shared decision making with patients to identify the correct treatment plan to meet their goals
• Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport
• Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates with the patient
• Communicate effectively; understand and influence patient initiation and support processes, encourage patient confidence and accountability to help patients start and stay on therapy
• Provide information to the care team and proactively reach out after the clinical decision has been made to start patients on new care pathways
• Provide continuous updates, guidance, and triaging when needed and most importantly ensuring that the patient is driving towards the right health outcomes.
• Collaborate with provider teams, ancillary services and other community support programs
• Perform other duties as assigned

Qualifications

• Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required
• PT with current, unrestricted license in Georgia (Compact License preferred - You may be asked to apply for and maintain additional licenses over time)
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Strong communication and written skills to a variety of audiences, and experience working with a treatment team
• Proven adaptability to changing business demands and problem solving in a fast-paced environment
• Experience in motivational patient interviewing and coaching behavior change
• Ability to work within established guardrails while maintaining personal rapport with the patient
• Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment
• High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills are required
• 3+ years orthopedic experience

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.