Client Success Partner - Surgical Growth

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

About the Role

As a Client Success Partner - Surgical Growth, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.

The Client Success Partner - Surgical Growth will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.

Key Responsibilities

• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations

• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption

• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.

• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients

• Partner with the Marketing team to establish standard collateral for client training and engagement.

• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.

• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.

• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

What We’re Looking For

• 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company

• Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories

• Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings

• Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities

• Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts

• Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.

• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes

• Excitement about the potential of AI to transform healthcare and a desire to be part of that change

• Familiarity with EHR systems

• Ability to travel up to 50% nationwide

Bonus Points For

• Deep understanding of the surgical domain and related hospital operations

• Knowledge of the landscape of acute care patient flow processes and solutions

• Change management experience