Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a proactive, delivery-focused Client Services Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timeline. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

How will you make an impact?

• Lead planning, execution, and monitoring of projects
• Define scope, objectives, and deliverables
• Build detailed project plans
• Communicate goals, progress, and challenges
• Manage risks, issues, and action items
• Conduct post-project evaluations

Have you got what it takes?

• 2–5 years experience as a Project Manager
• Experience delivering enterprise projects
• Understanding of project management methodologies
• Strong organizational and time management skills
• Excellent communication and stakeholder management
• Must be fluent in German (minimum C1 level) and English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages

Requisition ID: 10206

Reporting into: Director, Professional Services, EU

Role Type: Individual contributor.

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