Client Services Director

Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.

You will report to the Director, Customer Outcomes and this is a remote eligible role.

You Will:

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
• Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
• Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
• Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
• Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
• Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
• Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

You Have:

• 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
• Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
• Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
• Track record in territory management and account planning across Large Enterprise
• Ability to travel up to 40–50%
• BA/BS required; advanced degree preferred
• Smartsheet experience is a plus