Business Systems Analyst I

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About The Role

As a Business Systems Analyst (BSA) I, you are a critical bridge between ambitious business goals and technical execution within our GTM systems ecosystem. You will partner with various business units, moving beyond simple documentation to diagnose multi-step user problems and translate them into clear, actionable technical solutions.

Reporting to the Director of Business Systems, this role is ideal for an independent problem-solver who can "speak the language" of both business leaders and engineers. You will own configuration changes end-to-end, ensuring our GTM systems, like Salesforce and Outreach, directly support our company's growth and efficiency.

Key Responsibilities

• Requirements & Documentation: Lead requirements-gathering sessions with stakeholders and translate user needs into comprehensive technical documentation, including BRDs, "As-Is" process maps, and "To-Be" workflows.

• Problem Diagnosis: Independently diagnose multi-step user issues and translate requests into clear, simple user stories that drive development forward.

• System Configuration: Own configuration changes (fields, rules, objects) within a single system end-to-end, ensuring solutions are technically feasible and scalable.

• Stakeholder Partnership: Proactively gather feedback from a defined user group and act as a consultant to ensure solutions meet stated business needs.

• Decision Making: Make high-quality, timely decisions on configuration choices to prevent development stalling.

• Autonomy: Work independently on assigned features and projects, proactively managing scope within well-defined project boundaries.

Qualifications

• Technical Proficiency: Proven experience managing configuration in an enterprise platform, with direct, hands-on experience in the Salesforce ecosystem.

• Analytical Rigor: Ability to use logic and methods to solve difficult problems and translate them into simple technical documentation.

• Process Mapping: Demonstrated ability to document "As-Is" and "To-Be" process maps.

• Professionalism: 2-4 years of experience in a high-growth tech environment or systems-focused role.

• Communication: Excellent multi-mode communication skills, with the ability to build consensus among Product, Engineering, and Business groups.

Preferred Skills

• Experience with GTM tech stack tools such as Outreach, ChiliPiper, and Telephony platforms.

• Salesforce certifications (e.g., Administrator).

• Experience in a high-growth, startup environment.