SupabaseCustomer Service 4d ago

Billing Support Specialist (EMEA)

Europe

Full-time

Not Disclosed

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Job Description

About the Role

We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.

What You’ll Be Responsible for

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

You Might Be a Good Fit If You

Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
Excellent communication skills and fluency in English.

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