Billing Support Specialist

About the Role

As a Billing Support Specialist at Render, you'll be the go-to expert for all customer billing inquiries, handling everything from unexpected charges and refund requests to payment method updates and subscription management. You'll work directly with customers who may be confused, frustrated, or simply need clarification about their charges, requiring both strong technical comprehension and exceptional communication skills. This role sits at the intersection of customer support and finance operations, where you'll collaborate closely with our Support and Finance teams. Beyond resolving individual tickets, you'll play a crucial role in identifying patterns, documenting solutions, and streamlining processes to make our billing operations more efficient and customer-friendly.

We're looking for someone who combines customer empathy with analytical thinking—someone who can de-escalate a frustrated customer while simultaneously investigating the root cause of their issue. If you're energized by solving problems, improving systems, and making customers feel heard and supported, this role is an excellent fit.

You will:

• Handle Support Billing tickets

• Handle payment disputes/chargebacks

• Handle Subscription operations - Enterprise customers, Custom Contracts etc

• Streamline and improve: Identify gaps in workflows and help automate or optimize where possible

• Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

We're looking for:

• Previous history of working in Support/Finance or billing operations at another SaaS/Pass

• Great communicator, with customers as well as internal teams

• A strong desire to improve processes and drive efficiency

• Detail-oriented mindset with a strong sense of ownership and accountability in mission-critical systems.

Requirements:

• Working location in the continental United States (EST)

• 2-4 years experience in billing, at a SaaS/PaS is a bonus.

• Strong demonstrated writing skills in English

• History of working with payment tools like Orb, Metronome and Stripe

• Happy interacting directly with our customers

Benefits

• 4 weeks of paid vacation.

• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.