Billing Manager

About the Role: SIMPLE is a successful mobile wellness product with over 15 million unique downloads. We are looking for a Billing Manager to join the Payments team and take ownership of payment risk management, routing experiments, and day-to-day billing operations support. This role focuses on improving payment performance while keeping payment risks under control.

What You'll Do

• Monitor chargebacks, disputes, fraud patterns, refunds, and failed payment risk signals.
• Support routing experiments across PSPs, countries, payment methods, and user segments.
• Investigate payment-related issues, including double charges, renewals, and PSP incidents.
• Work closely with Product, Engineering, Analytics, Operations, and Customer Support to reduce preventable chargebacks.
• Document recurring issues, escalation flows, and operational processes.

What You Bring

• 3+ years of experience in payments, billing operations, payment risk, fraud operations, or fintech operations.
• Good understanding of online payments, card payments, refunds, disputes, and chargebacks.
• Experience working with PSPs, payment gateways, acquirers, or payment orchestrators (like Primer.io).
• Ability to analyze data, find patterns, and explain issues clearly to technical and non-technical teams.
• Strong ownership, attention to detail, and good written communication skills.

Benefits

• Competitive salary package commensurate with experience.
• 21 days annual leave, plus bank holidays.
• Flexible hours focusing on results, not desk time.
• Equipment provided to do your job and a premium SIMPLE subscription.
• Fully remote work flexibility across selected European locations.