Bilingual Client Success Agent

About the Role

We are seeking a dedicated Bilingual (Spanish & English) Client Success Agent to join our remote team. In this role, you will be the primary point of contact for our Spanish and English-speaking clients, ensuring their satisfaction and success with our products/services.

Responsibilities

• Provide exceptional customer support in both Spanish and English.
• Build and maintain strong relationships with clients.
• Address client inquiries and resolve issues promptly and efficiently.
• Collaborate with internal teams to advocate for client needs.
• Contribute to a positive and successful client experience.

Qualifications

• Fluent in both Spanish and English (written and verbal).
• Proven experience in a client success or customer support role.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.