Ampd Energy - Field Engineer

About Ampd Energy

Ampd Energy is transforming how cities build - cleaner, smarter, and more sustainably. We are trailblazers in making the construction industry emission-free. Our products are advanced, compact, and connected battery energy storage system (BESS) designed to replace the dirty, noisy, and hazardous diesel generators that power construction sites around the world. By combining connected hardware with advanced software and AI, we reduce emissions, noise, and operational complexity.

Our Mission

We envision an emission-free future across all industries. Our mission is to develop robust, versatile, and easy-to-use products that deliver clean energy - empowering businesses and people to achieve more. We're seeking individuals who bring entrepreneurial drive, adaptability, and enthusiasm, and who thrive in an environment of continuous learning and evolution.

Job Description

Ampd Energy is seeking a Field Engineer/Technician to provide technical support and repair services for our suite of Battery Energy Storage (BES) products. These are units that provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator than otherwise would be used or a small utility input. You will be working under the Service department and be based remotely in the Milton Keynes metro areas. This position will report to our Director, Global Service (based in the US).

This is a highly hands-on role that requires flexibility to travel to customer sites across the United Kingdom (or other parts of EU as we expand) as needed, with occasional work outside standard working hours and on weekends.

Responsibilities

• Diagnosing and resolving BESS (battery energy storage system) issues remotely, guiding customers through what next steps to take to resolve their issues, and partnering with internal teams to troubleshoot complex engineering problems.
• Documenting technical solutions for other technicians, creating and managing service tickets to track issues, and working closely with the supply chain to organize and maintain spare parts inventory within your region.
• Providing remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
• Installing and commissioning products on customer sites.
• Teaching our distributors and contractors how to service and use our products.
• Troubleshooting and being an excellent problem solver to diagnose and root cause issues.
• Creating and writing up test reports, service reports, new knowledge base articles, and ticketing to organize issues.
• Helping collect and analyze data regarding the product reliability, usability, and performance.
• Providing invaluable feedback to our engineering and sales team to improve our future products.

Requirements

• Hands-on Experience: Relevant experience working physically around high power equipment. Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
• Trained as an Electrical Technician, Electrician, or Electrical Engineer, preferably with renewable energy systems.
• Valid driver’s license with access to a vehicle (we provide a vehicle allowance and reimbursement for mileage).
• Strong understanding of electrical safety, testing procedures, and relevant regulations. Ability to read and understand electrical drawings and manuals.
• Effective working both independently and as part of a team.
• Good command of written and spoken English.

What We Offer

Ampd Energy offers competitive benefits, strong opportunities for professional growth, and a collaborative, multinational work environment.