AI Trainer

About the Role: Weave is looking for an AI Trainer to help train our AI models by reviewing responses, providing actionable feedback, and documenting customer input. You will evaluate when to use AI vs. human intervention, generate natural conversational content, and collaborate across teams to enhance AI performance and customer experience.

What You'll Do

• Train AI models by reviewing responses and delivering consistent, actionable feedback.
• Analyze customer feedback on AI behavior and recommend corrective actions.
• Own the customer experience of AI-driven interactions and define appropriate escalation paths.
• Generate clear, natural, and conversational written content for AI training.
• Collaborate with cross-functional teams to improve processes and AI outcomes proactively.

What You Bring

• Bachelor’s degree in any discipline with 2–3 years of experience in AI training, customer care, or chat management.
• Exceptional verbal and written communication skills with strong attention to detail.
• Proficiency in Google Suite (Sheets, Slides, Docs) and familiarity with Postman (ideal but not mandatory).
• Proactive attitude with a focus on problem-solving and delivering results in a fast-paced environment.
• Ability to work weekends and flexibility to cover North American daytime shifts (India night hours).

Benefits

• Opportunity to work with an innovative company using AI to transform customer experiences.
• Collaborative, inclusive workplace culture that values learning and progress.
• Remote work setup with global team exposure.
• Competitive benefits and growth opportunities within a supportive professional environment.