Account Executive

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Role Description:

We are hiring an Account Executive who will recognize a merchant's needs and determine whether those needs align with ShipBob’s capabilities. You will manage a sales pipeline and continue to prospect opportunities to bring on new customer revenue for the business. This role reports to the Manager, Client Acquisition.

What you’ll do:

• Engage potential customers, both self-sourced and pre-qualified, to understand their goals and assess mutual fit.
• Guide customers efficiently through the sales process, ensuring all expectations are properly set and understood.
• Negotiate pricing, contract terms and general partnership agreements.
• Develop a strong working knowledge of our technology, operational capabilities, and how they solve merchant challenges.
• Maintain a clean, well-documented pipeline and CRM for accurate forecasting and visibility.
• Collaborate with cross-functional teams and provide feedback to help refine our sales process and merchant experience.
• Ensure a seamless handoff to the post-sales team to set customers up for long-term success.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 2–3+ years of Account Executive experience closing deals, ideally within eCommerce, fulfillment, logistics, or similar tech-enabled industries.
• A demonstrated track record of hitting or exceeding quota.
• Excellent verbal and written communication skills, with the ability to consult and build trust quickly.
• Solid negotiation skills and the ability to identify and articulate customer needs.
• Excellent time management, organization, and pipeline discipline.
• Experience using CRM tools and comfort with Excel.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)